LOKAD CALL CENTER CALCULATOR OVERVIEW
Call volume forecasts, staffing optimization with Erlang C, and more.
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| Publisher: | Lokad.com | |
| Date Updated: | Aug 30, 2008 | |
| Limitations: | none | |
| Price: | N/A | |
| Rating: | ||
| OS: | Windows2000, WinXP, Windows2003, Windows Mobile 2003, Windows Mobile 2005, Windows Vista, Windows Vista x64 | |
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. No statistical or mathematical knowledge required.