QUEUING MODEL EXCEL OVERVIEW
Calculate the number of service staff to minimize service and waiting costs.
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|Date Updated:||Mar 29, 2006|
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|OS:||Windows 98, Windows ME, Windows 2000|
Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).