000-023,000-023 exam,000-023 braindumps,IBM test 000-023 exam dumps
000-023 1.21 Information
| Free Download Now 111 KB|
|Date Updated:||May 25, 2011|
|OS:||Windows 2000, Windows XP, Windows 2003, Linux, Java|
Publisher's description of 000-023 1.21
IBM test exam 000-023 dumpms Related certifications:
* IBM Certified Support Associate - Tivoli Support Provider Tools and Processes
Section 1: Tivoli Worldwide Customer Support Overview 1. Support Provider's Level 1 and Level 2 roles and responsibilities. 2. Options available to our customers to obtain IBM customer support.
Section 2: Support Provider's Roles and Responsibilities 1. Support Provider Level 1 support procedures and problem determination activities. 2. Support Provider's Level 2 support procedures and problem determination activities.
Section 3: Terminology 1. Knowledge of various IBM Tivoli Support terms and definitions.
Section 4: Support Tools 1. Knowledgebase and Documentation 2. @RSSfeeds, IBM Support Assistant, IBM Education Assistant, Assist on Site, Support Technical Exchanges IBM developerWorks and communities such as Wikis and Webcasts 3. @Maintenance Delivery Vehicles (MDVs) utilized by Tivoli support ESR/SR and Ecurep
Section 5: IBM Software Support Lifecycle Policy 1. Enhanced and Standard Support Lifecycle policies. 2. EOS (End of Service)
Section 6: Accessing IBM Tivoli Level 2 Support Procedures 1. Processes for Level 1 and 2 Support Providers to access IBM Tivoli Support. @IBM Tivoli's standard Severity definitions and their associated response goals.
Section 7: PMR Escalation 1. Escalation of a PMR using the Duty Manager and CSPO process.
Screenshot of 000-023 1.21
Other products from Test4pass
- 000-001 5.12
000-001,000-001 exam,000-001 braindumps,IBM test 000-001 exam dumps
- 000-002 7.12
000-002,000-002 exam,000-002 braindumps,IBM test 000-002 exam dumps
- 000-012 3.11
000-012,000-012 exam,000-012 braindumps,IBM test 000-012 exam dumps
- 000-003 9.5
000-003,000-003 exam,000-003 braindumps,IBM
- 000-004 6.07
000-004,000-004 exam,000-004 braindumps,IBM test 000-004 exam dumps
» More products from Test4pass
- Ten Thumbs Typing Tutor 4.7 by Runtime Revolution Ltd
The easy and fun way to learn to type. Ideal for adults and kids. Try the demo!
- TypingMaster Pro 7.01 by TypingMaster Inc.
TypingMaster Pro: Personal touch typing tutor that adapts to your learning needs
- Report Designer 1.07 by BigWave Software
The Report Designer is a user-friendly teacher resource for writing student progress reports in phrase or paragraph format.
- POWERTRAINER 3.9 by IMC AG
multiple test winning e-Learning authoring tool with top usability/productivity
- CompTIA PK0-003 Exam Training V.2010 by Testkingworld.com
PK0-003 Test Prep Training Downloads.
- f51-10 1.4 by F51-10
"f51-10": become a full-fledged touch typist with just some short practice.
- easyQuizzy 2.0.412 by NetCrate Software
A great tool for fast and hassle-free creation of tests of different types
- Exchange Server 2010 exam 70 663 V.2010 by Testkingworld.com
70-663 Test Prep Training Downloads.
- YawnBuster 1.0 by Harbinger Knowledge Products
YawnBuster brings alive your PowerPoint® slides with Group Activities
- AceReader 4.7b by StepWare, Inc.
Productivity/Educational Self-Improvement Speed Reading Software.